Archive News and Information

National Eye Health Week - 23rd to 29th Sept 2019

There is some excellent work taking place and resources available - please take a look at the links below and share with anyone who it might help - it could save someone's sight!

Eye Health leaflet

Eye tests

Preventable sight loss advice


Coronavirus - Have you returned from China recently or in contact with anyone else who may have done so?


EASTER OPENING TIMES

 

We will still be here for you over Easter.

The practice will be open on both Good Friday (April 10) and Easter Monday (April 13).

Phone lines will be open from 8am until 6pm to ensure that any urgent needs can be responded to by an appropriate practice clinician.

Please do remember you should not attend the practice without an appointment, as you will not be seen.

If you need to contact us, please do so by ringing the normal practice telephone number.

For the rest of the weekend, the extended hours 'GP Care Wakefield' service is running as usual between 9am and 3pm. To access the service, patients should ring the usual practice number to be redirected to a trained clinician who can assess their issue and arrange a telephone consultation, or appointment locally, if needed.

As you will be able to appreciate, this is an unprecedented time where our staff are extremely busy. Your cooperation, understanding and patience are therefore greatly appreciated.

For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/


Ordering repeat prescription changes

Please be aware that we no longer accept telephone requests for ordering repeat prescriptions. The main reason for this is one of safety and to prevent the wrong medication being ordered or prescribed. Many drugs have long and complicated names and errors can be made when ordering or describing what your drugs look like. Our repeat prescription clerks, whilst are fully trained, they are not clinicians and can only request what is ordered or pronounced / spelt by the patient. We are very sorry to those who used this service, but hope you can appreciate why we have decided to stop this method of ordering and can find an alternative option which suits you. Changed from May 2016


There is no need to go to your GP Practice if you require an isolation note for your employer.

Follow the below information taken from NHS 111 online https://111.nhs.uk/isolation-note/  Once on this page, press the green start button and follow the instructions

If you have been told to stay at home because of coronavirus and you need a note for your employer.

This service is only for people who:

  • have symptoms of coronavirus and have used the 111 online coronavirus service
  • have been told by a healthcare professional they have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.If you, or a friend, family or neighbour does not have access to the internet, please telephone 111 and they can complete it for you.
  • Please stay safe and well. Together we can beat this.
  • You can also use this service for someone else.
  • If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.

Update re ordering of repeat prescriptions 

Good morning everybody,

We hope you are following national guidance and keeping as safe and well as you all possibly can during difficult times.

A couple of days ago, to help people who were not signed up to order their regular repeat prescriptions online, we temporarily re introduced the facility to telephone in your prescription requests. We asked for you to phone for these after 10am Monday to Friday. We are already having to reduce the time period for phoning in to try and free up the phone lines during the day .

You will until further notice only be able to telephone repeat prescription orders in, between 10am and 12.30pm. Apologies for this reduced window of time, but having 10,700 patients on our list and approximately a third being on repeat medication, is why the phones have become much busier and patients are saying they cannot get through to us as quickly as they would like.

We have had several comments thanking us for allowing the telephone option during these difficult times, however for some reason many people who used to order online, have stopped doing this and are phoning instead.

This is now causing blockage on the phone lines and patients ringing in for help and advice cannot get through. Can we please ask for your help and request those people who have access to ordering online, continue to do so, rather than revert to the telephone? This would be faster for you, it could be done at a time that suits you and also help your fellow patients who cannot order on line.

For patients who do have access to the internet, but haven’t yet signed up to the practice online service ( which is made available via our reception validation process; which needs you to bring identification into the practice - and for obvious reasons is currently suspended due to stay at home guidelines) there is another way you could order your prescriptions online called the NHS App. Please see the next update following this message which will explain how to do this.

Keep safe and look after yourself and others where possible. Thank you as always for your support and understanding




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